Most problems do not need an engineer to fly out. They need someone competent standing in front of the rack with your team on the phone.
We put a technician on site who can follow your instructions precisely, describe what they are actually seeing, and escalate properly when the job turns out to be bigger than the ticket said.
What this typically includes
- Rack and stack, cable tracing, port swaps
- Reboots, reseats and physical diagnostics
- Device staging and configuration to your build sheet
- Escorted access for data centres and secure sites
- Live phone or video link to your remote engineers
Need something on this list at one of your sites? Send us the scope and we will confirm coverage and pricing.