Smart Hands & On-Site Support
A qualified technician on site to be your eyes and hands, while your team stays remote.
What this includesOn-site technical work, from a single break-fix call to a national rollout.
Our field services cover work that has to happen at a physical location — you raise a work order, we dispatch someone to it and close it out.
Our resourcing side covers the same skills, sold as people instead of tickets: an engineer allocated to you full time, held against a response SLA, or placed permanently onto your own payroll. On site or remote, whichever the role calls for.
Single work orders and multi-site programmes run on the same process — the difference is scale, not method.
Work that has to happen at a physical location. We source the technician, schedule them and send you the close-out.
A qualified technician on site to be your eyes and hands, while your team stays remote.
What this includesInstall, move, add and change work handled to schedule, from a single desk to a whole floor.
What this includesSwitch and access point installs, patching, drops and terminations — tested and labelled before we leave.
What this includesFailed hardware diagnosed and replaced on site, with the faulty unit returned per your RMA process.
What this includesPredictive and on-site surveys with heat maps and a written report you can hand straight to your installer.
What this includesCoordinated deployments across many locations, sequenced and tracked from one project plan.
What this includesPoint-of-sale installs, refreshes and store-level support scheduled around your trading hours.
What this includesDisplays, conference rooms and signage mounted, cabled, configured and tested.
What this includesMulti-vendor hardware support after the OEM warranty ends, against a contracted response time.
What this includesDecommission, collection, secure data destruction and certified recycling, with an audit trail per serial number.
What this includesPeople rather than tickets. Engineers allocated to you full time, held on an SLA, or placed onto your own payroll.
A named engineer allocated to you full time — on site, in your office, or remote — directed by you, employed by us.
What this includesEngineers held against a contracted response window — four hours, eight hours or next business day.
What this includesWe source, screen and place technical people onto your payroll. Trial them on contract first, or hire direct.
What this includesThis is the field services route. If you are engaging a resource instead, we start from a role profile and a rate rather than a site and a scope.
Site, task, parts and the window you need it in. A few lines is enough to start.
Matched to the skills and certifications the job actually calls for.
Check-in on arrival, the work done properly, and a call if anything differs.
Photographs, timestamps and a written summary the same day.
Describe the job in plain terms — what is at the site, what needs to happen, and by when. We will tell you whether we cover it and what it costs.
A site and a scope, or a role and a start date. We will come back with availability and pricing.