The problem with critical sites is not the cost of the fix. It is not knowing whether anyone will be available on the day it fails.
Resource on SLA reserves capacity in the areas you name, against a response window you contract for. You are not paying for an engineer sitting idle — you are paying for the certainty that one will be there inside the window, and then for the work when it happens.
Response windows
- Four hour — for sites where downtime stops the business
- Eight hour — same-day cover for important but survivable systems
- Next business day — the sensible default for most estates
- Out of hours, weekend and public holiday cover priced in rather than surcharged
What this typically includes
- Capacity reserved by region, not promised in general terms
- Escalation path agreed before the first incident, not during it
- The same technician levels and vetting as any dispatched work
- Reporting against the SLA so you can see whether we are meeting it
Send us your site list and the windows each one needs. We will confirm what is realistic per location — and tell you plainly where it is not. Start there.